Delivery & Returns | Cartiva

Cartiva is committed to providing a smooth and reliable shopping experience from checkout to delivery. Please review our Delivery & Return Policy below to understand how we process, ship, and handle returns for your orders.

Delivery Policy

Order Processing

All orders are processed within 1–2 business days. During high-volume periods (festive seasons or promotions), processing may take slightly longer, but we always aim to ship as quickly as possible.

Shipping Time

Delivery times vary depending on your location. Typical delivery estimates:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–15 business days

Please note that delays may occur due to courier issues, customs inspections, weather conditions, or unforeseen events outside our control.

Shipping Confirmation

Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information. Cartiva is not liable for delays or lost packages due to incorrect or incomplete addresses.

Return Policy

Your satisfaction matters to us. If you're not completely happy with your purchase, we’re here to help.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in original packaging

  • Return request must be made within 14–30 days of receiving your order (you may adjust this window)

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be returnable (e.g., personal care products). These will be clearly marked on the product page.

Return Process

  1. Contact our support team at officialstoreinfo00@gmail.com

  2. We will provide return instructions and a return address.

  3. Ship the item back to us.

  4. Once inspected and approved, your refund will be issued to the original payment method.

Refund Processing Time

Refunds typically take 3–7 business days to appear in your account, depending on your bank or payment provider.

Return Shipping Costs

  • If the return is due to a defect or error on our part, Cartiva covers the return shipping cost.

  • For all other returns, customers may be responsible for return shipping fees.