Privacy Policy
Effective: January 1, 2026
Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and delivery address when you place an order or create an account. We also collect usage data (pages visited, device type) to improve your experience.
How We Use Your Information
Your information is used to process and fulfil orders, provide customer support, send order updates and tracking information, and (with your consent) notify you of new products and offers. We never sell your data to third parties.
Data Sharing
We share your information only with trusted service providers required to fulfil your order — such as our logistics partner Postex for delivery. These partners are obligated to handle your data securely and only for the purposes of order fulfilment.
Cookies
Our website uses essential cookies to ensure proper functionality (cart state, session). No advertising or tracking cookies are used. You may disable cookies in your browser settings, though some features may not function correctly.
Data Security
We use industry-standard SSL encryption to protect your data in transit. Sensitive payment information is never stored on our servers. We regularly review our security practices to keep your data safe.
Your Rights
You have the right to access, correct, or delete the personal data we hold about you. To make a request, contact us at hello@cartiva.pk. We will respond within 10 business days.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting an update on this page with a revised effective date.